Cancellation, Refund & Privacy Policy

Our Cancellation, Refund & Privacy Policy

At Zppoz Private Limited, we are committed to ensuring that your personal information is protected and never misused.

Our privacy policy explains what personal information we collect, why we collect it, how we use it, the controls you have over your personal information and the procedures that we have in place to protect your privacy. It applies to personal information we collect through our website.

By sharing your personal information with us, and by continuing to use our website, you confirm that you have read and understood the terms of this privacy policy. We take responsibility for the personal information we collect about you, and we aim to be transparent about how we handle it, and give you control over it.

Zppoz Private Limited privacy policy covers the collection and use of personal information that may be collected by Zppoz Private Limited anytime you interact with Zppoz Private Limited such as when you purchase an Zppoz Private Limited product, contact a technical support or sales associate, sign up for an e-newsletter or request a download of demonstration software.

We collect your personal information because it assists us in delivering a high level of customer service. For example, your personal information helps us to keep you informed and up-to-date on the latest product updates and announcements as well as special offers that may be extended from time to time.

When you provide Zppoz Private Limited with your name, email address, mailing address or telephone number, and you do not “opt-out”, Zppoz Private Limited and Zppoz Private Limited and authorized affiliates may use the provided information to alert you to product updates, special offers, updated information, new products and other Zppoz Private Limited information. Other than Zppoz Private Limited representatives and authorized affiliates (such as value-added resellers), Zppoz Private Limited does not offer, sell, or otherwise make available any user-provided information to third parties

Zppoz Private Limited will send notifications regarding product updates and technical support notices. These messages are deemed essential to the functionality of your product and as such, there is no “opt-out” available for update notifications.

If you do not want Zppoz Private Limited or its representatives to contact you, you may “opt-out” at any time. You may “opt-out” by contacting Zppoz Private Limited Customer Service Department by sending email at info@zppoz.com or by following the instructions included in the email correspondence.

Zppoz Private Limited website utilizes visitor log files or cookies as well as hosted tracking with our website. The information collected with visitor cookies and through the hosted tracking is used to gain a better understanding of which sections of our site are most important to our users as well as identify possible navigation issues. This allows us to enhance your user experience in the future. The data collected from these visitor cookies and hosted tracking does not collect any personally identifiable information and is used in aggregate form only.

Where personal information is required, the Zppoz Private Limited website uses Secure Sockets Layer (SSL) encryption to transmit this data. This is done to prevent the loss, misuse or alteration of the information you have offered. While Zppoz Private Limited strives to protect the personal information you submit to us, no data transmission over the Internet is 100% secure. As such, Zppoz Private Limited cannot guarantee or warrant the security of any information you transmit to us or from our products and you do so at your own risk. Once your information has been received by Zppoz Private Limited, we will make our best effort to ensure the safety and security on our systems.

At times, Zppoz Private Limited may hire other companies to provide limited services on our behalf. Such limited services include, but are not limited to, order fulfillment, direct mail services and answering customer questions about products and services. These companies will only be provided the information they need to perform the service, and they are strictly prohibited from using that information for any other purpose.

Zppoz Private Limited may occasionally present a special contest or promotion sponsored by another company. You may be asked to provide personal information in order to quality for this contest or promotion. If your personal information will be shared with the sponsor(s), you will be notified prior to your submission of personal information. Finally, while we will make every effort to preserve the privacy of our users, at times we may be required by law to disclose personal information.

Billing Disputes

Each Zppoz Private Limited customer agrees to provide Zppoz Private Limited 30 days to attempt settlement of any billing dispute before disputing with any third-party credit/debit card company or bank. Should Zppoz Private Limited receive a chargeback from a third-party credit/debit card company or bank on the customer’s behalf before Zppoz Private Limited has been given a chance to resolve the issue, Zppoz Private Limited has the right to charge the customer for its time spent in resolving such disputes and any associated fees incurred by Zppoz Private Limited, in addition to the 5000 INR chargeback fee mentioned above. Regardless of the outcome of the chargeback, Zppoz Private Limited retains the right to collect on any Services or fees that are due. Zppoz Private Limited may submit any disputed amounts to a collection agency. Once a chargeback has been received, Zppoz Private Limited has the right to suspend the account until the matter is resolved.

Any claim or disputes (billing or otherwise) relating to Zppoz Private Limited offerings including this site shall be governed by the laws of State of Uttar Pradesh or court of competent jurisdiction within India without regard to its conflict of law provisions.

Cancellation & Refunds

Service fees, including but not limited to those related to the Online Marketing Services, Web Development Services and App Development Services, are nonrefundable however Zppoz Private Limited will review each request subjectively and will reserve the right to issue or deny a refund.

Shipping & Delivery

We offer services hence shipping & delivery are not applicable.